FAQ

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Support after website launch

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Q: Do I need any special hardware/equipment?

A: No. As long as the computer that is running Accpac ERP has a connection to the internet.
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Q: Do I contact my Accpac VAR or websitepipeline?

A: To initiate the sales process you can contact either websitepipeline or your MAS VAR. If you contact your MAS VAR, they will be responsible for going through the Planning & Discovery phase with you. In either case, your website will be built by websitepipeline.
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Q: Will my customers be able to view invoices online?

A: Yes, your customers will be able to view their invoices on the website if you choose to have that functionality in the website. Your customers can view the information when they log into their account on the website.
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Q: Where is my website hosted?

A: Your website is hosted in a state of the art data center that has security to limit access and backup power sources. Every piece of equipment has a backup that takes over if problems occur.
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Q: I have multiple company files in Accpac. Can I still integrate with the website?

A: Yes. There are many options with a multiple company file integration. A Websitepipeline representative will be happy to review your specific situation and present the best solution.
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Q: What does the monthly fee include?

A: Your monthly charge covers hosting, technical support, and software licensing.
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Q: I currently have a website. Can I sync it with Sage Accpac ERP?

A: websitepipeline will only do the Accpac integration with a website that is built on our system. We can add ecommerce capability which would be a seamless transition from your current website. Basically, you would keep your current website, we would build a website with a product catalog, shopping cart, etc. that matches your current website and is linked to it. The website we build would be integrated with Accpac ERP.
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Sales Process Questions

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Setting up the Integration

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Q: Do I have to leave Accpac ERP running constantly?

A: No. The website is completely independent of Accpac ERP. The sync tool queues data from both the website and Accpac and will automatically sync the data once both are operational and communicating with each other.
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Q: Do I need a special internet connection?

A: No, well anything but a dial up connection. After the initial synching of data, the amount of data that is passed between the website and MAS is typically miniscule in size and a regular high speed connection will suffice.
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Q: If a customer faxes in an order that gets input into Accpac manually, will the customer be able to see the sales order history online?

A: Yes, your customers will be able to view their sales order history on the website if you choose to include that functionality in the website. Your customers will be able to view the information when they log into their account on the website.
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Q: How long will it take to complete the project?

A: The Base website will be completed within 30 days of websitepipeline receiving the order and initial deposit. If you have ordered additional modules or services or custom development, a timeline will be given with the quote for those items. Often the Base website can be launched as a Phase 1, allowing you to generate orders and revenue on the website, and the other items can be added as a Phase 2. Often you will need to clean up or organize product data or content to make it web ready. The time for these efforts is not included in the 30 day time period.
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Q: Is my data secure?

A: Your data is very secure. Your website is hosted in a secure data center. All data is backed up regularly and the backups are stored in a secure off site storage facility. In addition, on the website all data is tranmitted through a secure link.
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Q: I have customer specific pricing. Will my customers be able to see their pricing on the website?

A: Yes, your customers will be able to view their specific pricing on the website if you choose to have that functionality in the website. As you update pricing in your Accpac file it will be synced with the website.
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Q: What happens if I have problems after the website is launched?

A: We have a ticketing system which allows to enter any issues that you may encounter with the website. It also allows us and you to track all requests and to ensure that nothing falls into the cracks. You will be given a link to the ticketing system when your website launches.
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Q: Who manages the process?

A: When the sale is closed your project will have a dedicated project manager assigned to it whose role is to guide and assist you through the process. The project manager will be your main point of contact from the time the sale is closed until the website is launched. They will collect deliverables; answer any questions you may have, be your voice within websitepipeline, etc.
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Q: How often is the data updated?

A: The bi directional data sync is updated every time a change is made in the Accpac or website databases. The changes are read real time and can be viewed in Accpac or the website within a minute as long as both are on and connected to the Internet.
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Q: I have custom modifications to Accpac ERP. Can I still integrate with the website?

A: Yes, you can but it may require some custom development on the website in order to accommodate the custom modifications in Accpac. This is generally addressed during the sales process where we will need to gain a better understanding about the custom modification. This will allow us to determine if we need to do any custom development to account for the Accpac custom modification.
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